A few blogs back I complained about Garmin and AAA, and wrote emails to both companies. I am happy to note that I have received replies from both today, to my satisfaction.
Heather from AAA South Dakota phoned to talk to me about the issue I had with the Triptik I received from the local office here in Savannah. Since my address is in SD, they are the office that handles my membership. She explained that only a few offices offer the Classic Manual Triptik, and that her office in Sioux Falls is one of those. She urged me to call them the next time I need trip planning and they will prepare and mail me the type I prefer. She also said they appreciate my feedback on the computer generated routing, and of course I elaborated on my complaints. All in all, I am very happy to get her quick response. She saved AAA from losing a long-time member.
When I arrived home and checked my email this evening I found a response from Garmin. They have issued a credit to the charge against my credit card for the update I couldn’t get. They apologized for any inconvenience this caused me, and again, I am happy that Garmin at least responded and didn’t try to deny fault. I like my Garmin as well as I can like any kind of technology, and really didn’t want to switch brands (or model) and have to get used to something totally different.
I have the 2008 Garmin Nuvi 205W. Mary called me over as I was leaving for work and showed me the Best Buy ad for the 205W for $109 (the update was priced at $119). I assume Best Buy is selling the GPS with 2009 maps. The question is: do I let well enough along and just use the 2008 version, or do I buy a whole new GPS with 2009 maps. I could give my granddaughter or one of my kids my old GPS so it wouldn’t be a waste. If anyone reading this has gotten an update for any model GPS, can you tell a difference? How would you know if it is really worth it. I suppose if you travel constantly in and around cities, you might find an improvement. Just driving across country a couple times a year I’m not sure if I would ever see the benefit, although the Garmin does try to give me some dicey instructions now and then. Good thing I just ignore her at those times.
Two issued promptly resolved by customer service in the U.S. Maybe there is hope for us all. Now if we could just start manufacturing things again.
I will have a full day’s little jobs to handle tomorrow, starting with having to return to the Sutler Store to pick up my glasses that I left there this evening.
As I was walking Lady after work, my neighbors Hal and Ellen drove past me on their way out. They stopped and backed up to where I was standing, and Hal offered any help I might need in getting ready to leave. I am so lucky to have neighbors such as these and have been the beneficiary of much assistance since I’ve been here.
FOUR MORE WAKE-UPS!